Escheatment | The Hub

144 N 7th St. #417 Brooklyn, NY 11211

Phone: 1-888-710-4782

Fax: 888-812-2284

718-210-3241

Escheatment Process

New Batch of Escheatment Letters for Kiwi OH customers were sent on 07/10/2024 and Spring Power and Gas MD and NJ customers were sent on 07/10/2024!

The Deadline to redeem these funds by contacting our customer service center are :

Kiwi Energy (OH) - 08/10/24

Spring Power and Gas (MD,NJ) - 08/10/24

Sample Letters :

Kiwi Energy Escheatment Letter

Spring Power and Gas Escheatment Letter

Please keep in mind that customers who do not process the escheatment with us before the required deadline they will have to contact the office of unclaimed funds for their state :

Ohio- https://com.ohio.gov/divisions-and-programs/unclaimed-funds/unclaimed-funds

Pennsylvania-https://www.patreasury.gov/unclaimed-property/

Maryland- https://maryland.staterecords.org/unclaimedmoney

New Jersey- https://nj.gov/treasury/unclaimed-property/

New York - https://www.osc.state.ny.us/unclaimed-funds

Escheatment Checks

Customers who received the escheatment letter will contact the CS team by:

Sending an email to rewards@kiwienergy.us or rewards@springpowerandgas.us
Mailing back the detachable part of the escheatment letter.
Calling the CS phone number – CS reps will be required to verify and update all customer information including name, address, email and phone number.
- A child call note (CLOSED) must be added to the escheatment call note. The following text will auto-populate: “The customer received the escheatment letter and is requesting the unclaimed Ecogold Cashback. Customer’s name and mailing address has been verified and confirmed. The business is reserving up to 90 days for payment processing.”

Suggested Script:

Thank you for reaching out to us regarding the unclaimed property letter dated August 2022. Please allow me to verify your account information so that I can assist you with this.

(Verify info, confirm any changes to mailing address, and add the child note.)

I have updated your account, and your information will be submitted to the proper department handling your claim. Please allow 90 days for the check to be issued. For further inquiries you can reach us here by phone or I can provide you with our (rewards@) email address.