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144 N 7th St. #417 Brooklyn, NY 11211​

​Phone: ​1-888-710-4782

Fax: 888-812-2284

718-210-3241

Virtual Call Backs

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To offer the best experience to our customers, when our inbound queue is busy and a customer has to wait on hold for more than 2 mins they will have an option to receive a call back once the next available customer representative becomes available.

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How to identify these customers on the dialer?

The dialer will recognize these and display an appropriate scripting page

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The que title will be highlighted as INBOUND QUEUE - VIRTUAL CALL BACK

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Scripting is really simple, the dialer will automatically fill the appropriate Company Name : 

Call Center Employee

Hello this is (Agent Name) from (Company Name) with the call back you requested, how can I help you today?

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