ALERT: Account Verification

We are obligated to take reasonable steps to confirm the identity of a telephone caller before proceeding with a call relating to a personal account of information.

Please follow the next four steps below to complete an accurate account verification:

First Question (To locate account)

- Telephone number

- Customer ID

- Utility account number (LDC) / Pod ID where applicable

- Verification number (TPV No.)

Second Question (To verify if we're speaking with acc holder or authorized user)

- Name of the account holder

- Decision maker/ Caller’s name NOTE: In the state of Maryland only account holder can make changes to the account.

Third Question (To validate we have correct account)

- Full-service address

- Full billing address

- Security question (if available)

Fourth Question (To confirm we have correct email)

- Email address (If an email is in account, we'll need to validate we have updated email.) NOTE: If no email is on the account, attempt to collect one.

(Please verify that you've read this update by leaving a comment below)

Welcome to The Hub 2.0!

As you may already know, The Hub has undergone a significant transformation aimed at optimizing your user experience!

But we’re not done yet!

We’ll continue to strive in providing you with an enhanced Hub user experience, which means that your feedback is essential to our continuous efforts!

Feel free to send an email to callcenterops@rrhenergy.us with any suggestions and/or ideas that may further enhance your experience and/or productivity.

Teamwork makes the dream work!

(Please verify that you've read this update by leaving a comment below)

Ricky

Attention Call Center Agents:

Kiwi is Discontinuing the 25$ dollar Footlocker gift card from the Kiwi/Ecogold Rewards until further notice. Thank you for your attention.