10-19-2022
Calibration sessions were conducted to review the process of overcoming objections in regards to the Kiwi Guard benefits and Cinch Welcome Letters.
For HVAC
Please remember that the second paragraph of the welcome letter clearly indicates that the customer is not responsible for any charges or premiums for being a Kiwi Energy customer (please see below)
For Home Protect
It came to our attention that the most recent version of the Home Protect welcome letter has been slightly updated, please direct the customers towards the sentence stating that "this plan is included as a benefit with your Kiwi Energy product.", reassure that it comes at no extra cost for Kiwi Energy customers. We can also remind the customers that we never collected their payment information.
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