Customer Emails Regarding Service Renewals ( NY)

What’s Happening

New York customers are currently receiving emails offering them the option to renew their services. These messages are being sent by Leticia Garcia, and they are legitimate communications from our organization.

What You Need to Know

• Customers may call in with questions after receiving these renewal emails.

• The emails include renewal options and may prompt customers to confirm or update their service preferences.

• 
  

How to Support Customers

• Acknowledge the email and reassure the customer that it is valid.

• Review their account details to assist with any renewal questions or steps.

Sample email