MD 45-Day Drop Notice

Summary:

A significant number of drop letters have been sent to MD customers regarding their service or agreement with Spring Power & Gas. These letters notify customers that they have 45 days before their accounts are closed.

How to Identify these accounts?

To identify these accounts, please refer to the "Call Note" tab. (See example below.) The affected accounts will display a call note indicating a "45-Day Drop Notice," dated 01/02/2025.

Call Handling:

Inform Customers that their account will return to the utility after the 45 days, which will now appear as their supplier.