Team,
We have identified a few accounts (ConEdison customers) with missing reads and invoices. These customers are still active with us but have not had a read or has not been invoiced for a period of time by the utility. See screen shot below
If you are unable to Identify a recent invoice, please check the attached document below to see if this customer has been included in the accounts identified.
If the customer has questions about the usage for the missing invoices, please offer to connect the customer to utility with any questions regarding the missing billing, supply cost or scheduling a meter read.
Note : If the customer is eligible for recontacting they should be encouraged to do so with an upsell of appropriate product offer.
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