NY Retention / Recontracting Electric & Gas

Don't forget to use empathy!

Rep: Hello [Customer’s Name], my name is [Your Name] from Kiwi Energy. I’m reaching out with a great update regarding your energy plan.

[If previously recontracted for elec only]

Previously, you enrolled in our fixed-rate offer for electric service, and now you have the option to extend price protection to your gas account as well. With this plan, your energy costs remain stable, shielding you from unpredictable rate changes.

[IF Customer was not recently recontacted]

You now have the option to update your account to a fixed-rate offer, ensuring protection against market fluctuations. By locking in your rate today, you can avoid unexpected changes.

Additionally, we include a home protection plan designed to provide extra peace of mind, covering essential home systems through our partnership with Cinch home services.

I can get you started today, you will just need to complete a quick recorded voice verification.

Usual call handling procedures apply