As a reminder Kiwi Energy and Spring Power & Gas customers who have had their rewards program changed from Ecogold Rewards to a newer program will only have access to their balance for 1 year.
As an example, the below customer would only have access to this balance through to September 2023.
We are aware that some customers are still displaying a balance, and this is currently being investigated by our team at agility.
Note:
· When customers renew they will be lock out of their Ecogold account for 10 days.
· If a year has passed, please do not provide customers with the incorrectly displayed balances
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