RRH- Updated Enrollment Process for Pennsylvania(PA)

RRH-Training Alert-PA New Enrollment Process.pdf

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Summary:

On  November 18th, 2024, an update was changed to the enrollment process for Pennsylvania customers which will no longer require a live TPV call.

Training Points:

1.       TPV Enrollment Form

o   The D2D agent will submit the TPV enrollment as they would normally do.

2.       Recording Capture

o   The D2D agent will begin the recording by stating their name and rep ID then ask the customer to say their name and service address.

3.       Photo Capture

o   The D2D agent submits a selfie while holding their ID badge to continue with the enrollment process.

4.       SMS/Email Links

o   Agent will push the SMS or email links to the customer’s device.

o   Instruct the customer to open the link to review and sign the agreement.

o   Finally, the customer will complete the digital TPV form to authorize the enrollment.