September PSEG Bills have been affected but a rebilling issue. August supply charges we erroneously rebill onto the September bill.
61 Customer were impacted.
Resolution
The following call notes was added to the affected accounts: Backoffice Support > Misc Notification. The call notes contained the account that was re-billed on the September bill.
Customers should be advised to pay the amount minus the rebilled amount in the call note. (I.e., If the September bill is $150 but the re-billed amount was $50, the customer should only pay $100.)
No late fees will be applied by the Utility, and a credit for the rebilled amount will be reflected in the upcoming bill. (Oct.)
(FYI: If any late fees are applied, customer are encouraged to contact SPG for further assistance.)
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