Agent: Good [morning/afternoon]; thank you for calling [Company Name]. My name is [Your Name]. How can I assist you today?
Customer: [Responds]
Acknowledgment and Apology:
Agent: I understand, and I apologize for the inconvenience. Due to a technical issue, our application to access customer accounts is currently unavailable.
Reassurance:
Agent: I want to assure you that our dedicated IT team is working to resolve this issue. We will contact you once the application is back online to address your concerns.
Customer: [Responds]
Additional Assistance:
Agent: Thank you for your understanding and patience. Is there anything else I can assist you with in the meantime?
Customer: [Responds]
Closing:
Agent: Thank you for calling [Company Name]. Have a great day!
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