As you may have noticed, The Hub is beginning to change its appearance, this is to make room for Arrow Energy and to consolidate and update our customer handling resources for Kiwi Energy and Spring Power and Gas. The News Room will also allow for everyone to participate, so don't hesitate to offer suggestions.
9/23/2022
More updates to The Hub : - Refresher on how to properly document accounts has been added to Kiwi and Spring Training Alerts. Click HERE to check it out.
- New page with dialer recourses has been added to Kiwi and Spring Business Rules. Click HERE to check it out
-The 20% Off savings calculator has been added to the Home Page
08/09/22 - Training Alert : Community Solar
New Training Alert about past community solar partnerships and how to handle calls from these customers available on the Business Rules tab and HERE
08/09/22 - Training Alert : Ohio - AEP/First Energy
Effective immediately, AEP and First Energy customers with an outstanding balance on their accounts for greater than 60 days are NOT to be offered a courtesy adjustment. Please view full training alert HERE
08/05/22 - Kiwi Energy Ohio and Spring Power and Gas Escheatment Letters
Its that time of the year, KE Ohio and SPG customers will be receiving letters for their unclaimed funds that were sent out on 8/4/2022. When receiving calls from customers in regards to escheatment please make sure to follow the appropriate process highlighted HERE