Training AlertCustomer Mailers NY Customers Gas Fuel

Summary:

Eligible gas customers in the state of NY will be receiving mailers with the option to contact customer service to update their rates. See sample letter below.

Kiwi Ltr re call in for lower rate (11.01.2024).docx

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Note: Gas Customers in the state of NY who have not yet been placed on a fixed-rate contract will now have the option to enjoy a set rate through to the end of their current agreement.

Fixed-rate contracts are available for electric accounts and such customers should be offered to be placed on a new contract for Electric accounts.

This retention tool is specifically geared toward gas accounts not on a fixed-term agreement. 

The TPV Process | Customer intake form

The below options have been added for this purpose only and will follow the usual TPV process.

Call note