NIMO Zone F Pricing Error (Electricity)

A pricing error was discovered effecting the 2- and 4-months loyalty rates for NIMO Zone F.

CSR are advised to quote the R/MR as 10c/kwh until further notice.

Remember to inform all customers these rates are variable and change daily according to the market.

Manual Calls - Arrow

It is very important to remember that when dialing out to Arrow Energy customers manually, the Caller ID must be prior to making the call. This ensures that in an event of a call back, the customer will reach the correct queue.

PTM Solar Door to Door and Retail Sales

Team, it has been a while since our Door to Door and Retail teams have been active. To familiarize yourselves with information about the newly active PTM Solar Sales Channel please visit the updated External Sales Type page that can be found in the business rules for both Kiwi and Spring or CLICK HERE