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Arrow Power Outage Reports

By following these steps, you can efficiently assist customers reporting power outages, ensuring they receive accurate and timely information.


1. Review the Customer Account


When a customer calls to report a power outage:

  • Carefully review the customer’s account.

  • Check the transactions to ensure there are no disconnection orders.



2. Determine the Nature of the Outage

  • If there is no record of a disconnection order, it is likely that the customer is experiencing a power outage.



3. Verify the Outage

 

  • TNMP - TNMP Stormcenter

    • Report Power Outages 24/7: Texas New Mexico Power at 888-866-7456

    • Website: TNMP Stormcenter



4. Provide the Customer with Reporting Information

  • If the outage is verified:

o    Provide the customer with the relevant utility's contact information to report the outage if they haven’t already done so.

Following these steps ensures customers receive accurate assistance and timely information about their power outages.

 
 
 

FAQs for Maryland Customers



Why can Spring Power and Gas no longer service customers in Maryland?

 Due to a recent ruling in Maryland, energy suppliers must now bill customers separately from the utility. However, your agreement with Spring Power & Gas is not affected by this change, as you are billed by the utility for both utility and supply charges. We appreciate the opportunity to have served you during your time with us.


What will happen to my current service with Spring Power and Gas? 

Your service will be transitioned back to your local utility company for supply service. This change will ensure there is no interruption in your energy supply.


When will this change take effect? 

The transition will take place over the next 45 days. You will receive a letter in the mail from Spring Power & Gas  with details about your service arrangement.


Will there be any interruption in my energy supply during the transition? 

No, there will be no interruption in your energy supply. The transition will be seamless, and your local utility company will ensure continuous service.


Will my rates change once I am returned to the utility for supply service? 

Your rates may change based on the rates set by your local utility company. For specific rate information, please contact your local utility.


Do I need to take any action for this transition to occur? 

No action is required on your part. The transition will be handled automatically by Spring Power and Gas and your local utility company.


Who should I contact if I have questions or concerns about this change? 

If you have any questions or concerns, please contact our customer service team at 1-888-710-4782 or info@springpowernadgas.us  You can also reach out to your local utility company for more information.


What will happen to my rewards?

Response: Per your agreement you will continue to have access to the rewards for as long as the account is active with Spring. I would recommend utilizing any available rewards points at this time.


Can I choose a different energy supplier instead of returning to the utility? 

Yes, you have the option to choose a different energy supplier. Please visit the Maryland Public Service Commission's website for a list of approved energy suppliers in your area.


Why did the state regulations change?

State regulations can change for a variety of reasons, including policy updates, market conditions, and efforts to protect consumers. For more details on the specific regulatory changes, please refer to the Maryland Public Service Commission's announcements.


Will Spring Power and Gas be able to service Maryland customers in the future?

At this time, we do not have information on whether we will be able to service Maryland customers in the future. We will keep our customers informed of any changes.


 
 
 

MD 45-Day Drop Notice

Updated: Jan 6

Summary:

A significant number of drop letters have been sent to MD customers regarding their service or agreement with Spring Power & Gas. These letters notify customers that they have 45 days before their accounts are closed.


How to Identify these accounts?

To identify these accounts, please refer to the "Call Note" tab. (See example below.) The affected accounts will display a call note indicating a "45-Day Drop Notice," dated 01/02/2025.



Call Handling:


Inform Customers that their account will return to the utility after the 45 days, which will now appear as their supplier.

 
 
 
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