SMS Campaign IS BACK

Hello Team , We have once again partnered with VERSE to send customer our eligible NY customers recontracting SMS messages. Please make sure to review the newly added VERSE page on the hub for more details.

https://rrh-thehub.wixsite.com/thehub/verse

NIMO Zone F Pricing Error (Electricity)

A pricing error was discovered effecting the 2- and 4-months loyalty rates for NIMO Zone F.

CSR are advised to quote the R/MR as 10c/kwh until further notice.

Remember to inform all customers these rates are variable and change daily according to the market.

Manual Calls - Arrow

It is very important to remember that when dialing out to Arrow Energy customers manually, the Caller ID must be prior to making the call. This ensures that in an event of a call back, the customer will reach the correct queue.